Ref: Director/GKPL |
Department |
Quality Assurance | Page: 1 of 1 |
Doc. No.: | WP/QAD /001 | Issue Date :18.03.2014 | |
Issue / Rev. No.: | 1 / 0 | Rev. Date: 18.03.2014 | |
SOP: QUALITY ASSURANCE DEPT. | |||
Sr | Activity | Responsibility | Remarks |
1 | Use Cause & Effect diagram for analyzing cause of Customer complaints, Internal complaints etc. | Checker
QA. Supervisor
Head QA
Manager Sales |
|
2 | Write non-conformity as “EFFECT” on right hand Side and conduct brain storming session with all Concerned persons | ||
3 | List the causes in 4 categories:
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4 | Identify assignable causes and initiate corrective Actions. | ||
5 | Monitor the completion of corrective actions and their effectiveness and record the result. | ||
6 | Inform QAD for disposing the complaints immediately. Carry out cause and effect analysis if required with concern dept. and record the progress in customer complaint report & inform the progress to customer. | ||
7 | Maintain Quality wise Monthly record | ||
8 | Monthly records transfer in box file. | ||
9 | Box file to be number and maintain yearly as YP/QAD/Sr.No./ FY….. |